Shipping & delivery policy

We deliver across India, to addresses our courier partners service. We do not ship outside India. If your pincode is not serviceable we will tell you before you pay, and where we only discover it afterwards we cancel and refund in full.

Delivery is free on orders above ₹10,000. Below that, the charge is shown at checkout before you confirm. There are no charges added after you have paid.

Orders placed before 2:00 pm IST on a working day are usually dispatched the same day; later orders go the next working day. We do not dispatch on Sundays or public holidays.

Typical transit times once dispatched:

• Surat and rest of Gujarat — 1 to 2 working days
• Metro cities — 2 to 4 working days
• Other cities and towns — 3 to 6 working days
• Remote and hill regions — up to 8 working days

These are estimates, not guarantees. Weather, strikes, regional restrictions and courier backlogs all delay parcels, and none of them are within our control.

When your order is handed to the courier we send tracking details to your registered mobile number. Your order confirmation link also shows the current status.

Please check the parcel before you accept it. If the outer packaging is torn, opened, re-taped or visibly damaged, refuse delivery and tell us the same day — that is far easier to resolve than a claim raised after acceptance.

Somebody aged 18 or over must be present to receive the parcel. Couriers normally attempt delivery up to three times; after that the parcel returns to us and we refund you, less any shipping already incurred.

Cash on delivery is available on eligible orders and pincodes, subject to an order value limit shown at checkout. We may ask you to confirm your order by phone before dispatch. Repeatedly refused COD parcels may mean we ask for prepayment on future orders.

We deliver to the address exactly as you enter it, so please include a landmark and a correct pincode. If a parcel is returned because the address was incomplete or nobody was available, we refund the order value but not the shipping already spent.

We ship through [courier partners to be confirmed]. We choose the partner based on your pincode and the value of the order.

Contact info@vinitmobile.com or +91 99047 07909 with your order number and we will chase it with the courier.