Refund & cancellation policy

You can cancel any order at no cost while it is still being prepared. Contact us with your order number and we will confirm the cancellation. If you have already paid, the refund is issued to the original payment method.

Once an order has been handed to the courier it cannot be cancelled. You can refuse delivery, and the parcel returns to us — we will refund you once it arrives back and has been checked.

If a phone arrives damaged, is not what you ordered, or has a manufacturing defect, tell us within 7 days of delivery and we will replace it. Please keep the box, accessories and all packaging until you are satisfied with the device.

Open the parcel on camera where you can. An unbroken unboxing video makes a damage or wrong-item claim straightforward to settle, and its absence makes it slow.

Because these are sealed electronic goods with unique identifiers, we cannot accept a return where:

• the device is physically damaged, liquid damaged, or has a cracked screen after delivery;
• the manufacturer’s seal, IMEI sticker or serial label is removed or tampered with;
• the device has been activated and registered to an account that has not been signed out, or a factory reset has not been performed;
• accessories, manuals or the retail box are missing;
• you simply changed your mind about the model or colour.

This does not affect your rights where a product is genuinely defective. A change-of-mind return is not the same as a defect, and we treat them differently.

After the replacement window, a fault is handled as a warranty claim through the manufacturer’s authorised service centre. We will help you raise it and follow it up, but the repair or replacement decision is the manufacturer’s.

We approve or decline a refund within 3 working days of receiving the returned item. Once approved, we release it immediately. Your bank then takes its own time — typically 5 to 7 working days for cards and UPI — and that part is outside our control.

Refunds go back to the original payment method. Where an order was paid on EMI, your bank reverses the instalment plan; one or two instalments may still be charged before the reversal appears, and your bank adjusts them.

For a cash-on-delivery order we collect your bank details to make the refund, because there is no original payment instrument to reverse.

Contact info@vinitmobile.com or +91 99047 07909 with your order number. Please do so within 7 days of delivery for a replacement claim.